Here at The Saber Armory, we try to be as transparent as possible with regard to shipping and delivery time frames.
The majority of orders received are shipped within 3-5 business days (Mon-Fri). Custom orders and limited product runs may take longer and are usually shipped within 5-7 business days.
Unless specified in the item description, each shipment is sent via ‘Royal Mail First Class’ within the UK (delivery aim is 1-3 business days) and ‘Royal Mail International’ for international orders (delivery aim is 5-7 business days). Both of these shipping methods have no form of tracking or insurance. It is extremely rare for orders to be lost during transit and the success rate is extremely high. Please note that, for standard mail, despite the delivery aims being relatively low, it can take up to 28 business days for the order to arrive. Please therefore only contact us querying shipping delays via the standard mail shipping method after this time has elapsed. We are unable to offer any more assistance until this time has passed. Only after this time has passed can we request Royal Mail to investigate via an online form.
Nevertheless, we do certainly offer alternative shipping methods at the checkout. We offer fully insured and tracked services. These include ‘Royal Mail First Class Signed For’ within the UK or ‘Royal Mail International Tracked’ or ‘Tracked & Signed’ for destinations outside of the UK. These methods do offer tracking and insurance.
If you need an alternative service, such as Express, please email us: firstname.lastname@example.org
In addition to this, certain order values and products such as those with much longer dimensions and batteries will ship via DHL Express; both for domestic and international destinations. This will usually be specified and explained further in the item description. DHL is usually 1-3 business day delivery to Europe and North America. It can take 3-5 working days for Asia, South America and Australasia. Please note these transit times can be affected by customs processing.
We try to offer accurate shipping prices for DHL, however, there may be very rare occasions where your shipping addresses will fall under a ‘Remote Location’ category with DHL. This unfortunately won’t be discovered until the actual booking is taking place. If this is the case, your order will be put ‘On Hold’ and you will be contacted with the option of paying the remote location charge (currently £17.50 as of March 2018) or simply cancelling the order to receive a full refund.
Please note that The Saber Armory cannot be responsible for any loss, damage or delay during transit. We ensure that all items are properly packed and protected before being handed over. However, we will always do our utmost to assist the buyer if items are delayed, damaged or lost.
It is critically important that for any packages requiring a signature, the package is assessed before signing and accepting delivery. If the package has any significant damage during transit, or appears to contain damaged goods, the recipient should refuse delivery and further action can be taken. It makes it much more difficult to claim if the package is accepted damaged.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Every order also has proof of postage.
If you have any questions please do not hesitate to contact us.
Thanks for reading and may the force be with you!
Khal (KR Sabers)